Responsible Gaming at 18aa — your safety is our priority
Gaming is for fun — not for stress. 18aa helps you play safely and healthily within the right limits. Learn here how to use deposit limits, time-outs and self-exclusion.
What is Responsible Gaming?
Online gaming is a fun and entertaining activity. But when it stops being enjoyable and turns into an addiction or a source of stress, it is important to take notice. 18aa believes every player can stay in full control of their gaming habits, and to that end we provide a number of practical tools.
Responsible gaming means playing within a set budget, playing for a fixed amount of time, and not placing further bets in an attempt to recover lost money. 18aa always wants to be by your side to ensure a healthy gaming experience.
Mandatory 21+ Age Requirement
18aa is for individuals aged 21 and above only. Age verification is mandatory at the time of account registration. We are firmly committed to keeping minors away from gaming.
Our Protection Tools
18aa gives you a number of effective tools to keep your gaming under control — all easy to use directly from your account.
Deposit Limit
You can set a cap on how much you deposit on a daily, weekly or monthly basis. Once a limit is set, you will not be able to deposit beyond it. This is the most effective way to play within your budget.
Time-Out
If you feel you need a short break, you can temporarily suspend your account for anywhere from 24 hours to several weeks. While a time-out is active, you will not be able to log in or place bets.
Self-Exclusion
For longer-term support, you can opt for self-exclusion. With this option your account will be completely closed for a set period and it will not be possible to reactivate it until that period has passed.
Loss Limit
Play will automatically stop once you have lost a set amount — that is how a loss limit works. Setting this limit significantly reduces the chance of a large loss on a bad day.
Reality Check
At set intervals a message will appear on your screen showing how long you have been playing and a brief summary of your wins and losses. This reminder helps you make informed decisions.
24/7 Support
If gaming becomes a problem, or if you need help using any of the tools above, contact us via live chat or email — we provide support in Bengali and English around the clock.
Signs of Problematic Gaming
If you notice any of the following signs in yourself or someone close to you, please seek help.
- Feeling a repeated urge to place more bets in order to win back lost money.
- Hiding your gaming habits from family or friends, or lying about them.
- Feeling uncomfortable, irritable or anxious when you are unable to play.
- Spending money needed for household expenses on gaming, or taking on debt.
- Gaming interfering with work, studies or family responsibilities.
- Repeatedly spending more time and money than your set budget.
Contact Us for Help
If you feel gaming is becoming a problem, do not hesitate to speak with our support team. We will help you take the right steps with empathy and without judgment.
Use these same channels to request self-exclusion or account closure — we will act promptly.
How to Use the Tools
Once inside your 18aa account, you can easily find the responsible gaming settings.
Log In to Your Account
Log in to 18aa and go to your profile section.
Open the Responsible Gaming Menu
Find the "Responsible Gaming" option in Settings.
Set Your Preferred Limits
Set a deposit limit, loss limit or time-out.
Save and Enjoy
Save your changes — and play safely from now on.
Important: Lowering a deposit limit takes effect immediately. However, a request to raise a limit may take some time to come into effect — this delay is intentional, to prevent limit increases being made on impulse. Once self-exclusion is activated, it cannot be cancelled before the set period ends.
Protecting Minors
18aa strictly follows a 21+ policy. Age verification must be completed when opening an account, and in any case of suspicion we may request additional identity verification.
If you have children or teenagers at home, keep your account details out of their reach. It is recommended that you use parental control software on your devices to prevent minors from accessing gaming.
If you believe a minor has used your account, notify our support team immediately — we will investigate quickly and take the necessary action.
Some Tips for Healthy Gaming
Following these simple habits will keep gaming enjoyable at all times.
Set Your Budget First
Before you play, decide for yourself the maximum amount you will spend today and stick to that decision.
Set a Time Limit
Use a timer on your phone or the reality check feature to set your playing time — avoid spending more time than you intended.
Don't Chase Lost Money
Placing more bets to recover losses is risky. On a day when luck is not on your side, stopping is the smart move.
Play with a Clear Head
Avoid gaming when you are stressed, tired or anxious — decisions made under the influence of emotion rarely turn out well.
Think of Gaming as Entertainment
Gaming is not a way to earn income — it is for entertainment. Keeping this mindset makes the experience more enjoyable.
Let Family and Friends Know
Keep the people close to you informed about your gaming habits — there is nothing to hide, and openness is the foundation of safety.
Frequently Asked Questions
Find answers to common questions about responsible gaming here.
Play Safe, Enjoy the Game
Playing within limits is the path to genuine enjoyment. 18aa is by your side — always.