❓ Help Center
Answers to all your questions about 18aa
From deposits and bonuses to cricket betting and casino — find detailed answers to whatever questions you have, right here.
While playing at 18aa, all sorts of questions can come to mind — how payments work, what the bonus terms are, how bets are settled, how secure your account is. On this page we have organized the questions most frequently asked by players in Bangladesh into five categories. Every answer is written in plain language and is based on actual information from the site. If you don't find the answer to your question here, our 24/7 support team is always ready.
Deposit Questions
In most cases, deposited funds are added to your balance within a few minutes. If it takes longer than 15 minutes, first save the transaction receipt from your bKash, Nagad, Rocket, or Upay app. Then contact our 24/7 live chat with that receipt number. Our support team will verify the issue and resolve it quickly. Sending the wrong amount or using a closed channel may cause delays.
Log in to 18aa, go to the deposit page, and select Nagad as your payment method. Send the specified amount to the number provided there and enter the transaction reference number in the designated field. Once you submit, the system will automatically verify and add the balance. The whole process is straightforward and completes within a few minutes.
The minimum deposit amount at 18aa is ৳500. This applies equally to all methods — bKash, Nagad, Rocket, and Upay. Players with a small budget can get started easily and enjoy the same level of features.
18aa does not charge any extra deposit fees. However, the standard send money service charge from your bKash account may apply, as set by bKash's own policies. Check the fee details in the bKash app to deposit the exact amount. The same applies to Nagad, Rocket, and Upay — there are no additional fees on 18aa's side.
Bonus Terms & Conditions
No. The welcome bonus is available only once, on each account's first deposit. A person may open only one account, and a 100% bonus of up to ৳20,000 applies to the first deposit on that account. If the same person tries to open a new account to claim the bonus again, it will be considered a policy violation.
Yes, every bonus has an expiry period. If the wagering requirement is not met before it expires, the bonus may be cancelled. Use the bonus within the set time limit after it is activated. You can see the specific expiry details in the bonus section of your account, or ask the support team.
Generally, slot games and most casino games count fully or partially toward the wagering requirement. Some games, such as certain live table games or bets with a low house edge, may count only partially. Before activating a bonus, check the bonus terms in your account to see how much each game contributes. If unsure, ask support.
After opening an account, a 100% bonus of up to ৳20,000 is automatically awarded on your first deposit. Example: deposit ৳1,000 and you get ৳1,000 as a bonus, making your total balance ৳2,000. A 15x wagering requirement applies to the bonus — a ৳1,000 bonus means you need to place ৳15,000 in bets on the bonus amount only. Wagering is calculated on the bonus funds only, not on the deposited amount.
Cricket & Sports Betting
In most cases, yes. If a match is not played or a no-result is declared due to rain or other reasons, bets on that match are generally voided and the stake is refunded. However, certain specific markets — such as "1st over runs" or "toss" — that were already settled before the match was cancelled may not be refunded. Check the terms and conditions of each market for the specific rules.
Yes. Betting is available on BPL, T20 World Cup, IPL, and other international cricket series. In addition, markets are also available for other popular sports including football and kabaddi. Check the sports section regularly for match schedules and market updates.
The most popular markets among Bangladeshi players are — Match Winner (who will win), Toss Winner, Over/Under runs (how many runs will be scored in a specific innings), Top Batter, and Innings total runs. For example, in a Bangladesh vs India match, which team will score more runs in the first 10 overs — this type of market is very popular. Dozens of markets are available for each match.
Yes, 18aa offers live in-play betting. You can place bets in real time as the match is in progress, keeping up with changing markets. It is a great opportunity to make decisions based on how the game is unfolding. Odds in live markets change quickly, so placing your bet on time is important.
Yes, with an accumulator or parlay bet you can bet on multiple matches or events at the same time. The odds of each event are multiplied together to determine the total payout, so the potential winnings can be much higher. However, if even one bet is wrong, you lose the entire accumulator — so bet with a clear understanding of the risk.
Account Security
Yes. 18aa uses SSL encryption on all data transmissions, which keeps your personal information and transaction data protected from third parties. Payments are processed through the secure channels of bKash, Nagad, Rocket and Upay. We never store your full card number or PIN.
Never share your OTP, bKash PIN or Nagad PIN with anyone. No 18aa employee or representative will ever ask for this information over the phone or via chat. If someone calls claiming to be from 18aa and asks for this information, it is a scam — hang up immediately and notify our support team. Always keep your PIN and password private.
A strong password should contain uppercase and lowercase letters, numbers and special characters (such as @, #, !) and be at least 12 characters long. Do not use your date of birth or name as a password. Do not use the same password across multiple sites. A strong, unique password prevents anyone from accessing your account without authorisation.
Always check that the browser address bar shows https://18aa.world and verify the SSL padlock icon. Do not log in directly through sites sent via unknown links or messages. Be cautious if you see slight spelling changes in the domain such as "18aa-world.com" or "l8aa.world" — these may be phishing sites. If you are suspicious, notify our support team.
Casino & Table Games
Every table game has a minimum and maximum bet limit that varies according to the type of game and the table category. There are generally options ranging from low-bet tables to high-stakes tables, so players of all kinds can play comfortably. Before starting a game, the betting range for that table will be shown on screen.
In live dealer games, a professional dealer deals cards or spins the roulette wheel live via video streaming from a real studio. You watch everything live on your screen and place your bets within a set time. This is the closest experience to a physical casino. Providers such as Evolution Gaming and Ezugi offer this service.
In Baccarat you bet on one of three outcomes — the Player wins, the Banker wins, or it is a Tie. Both the Player and the Banker are dealt two cards, and whoever has a point total closest to 9 wins. Cards worth 10 or more count as zero. Its simple rules make it one of the most popular casino games.
Yes. The 18aa live casino is fully mobile-optimised. You can play easily from any Android or iOS smartphone browser — no separate app download required. For a good streaming experience, use a good internet connection (4G or Wi-Fi). The screen is automatically arranged to fit your mobile device.
Yes. Teen Patti is a 3-card South Asian card game where the player with the highest hand wins. In Andar Bahar, one card is placed in the middle and you bet on which side the matching card will appear — Andar (left) or Bahar (right). Both are fast-paced games with simple rules, and even more enjoyable in their live dealer versions.
Have more questions? We are ready to help
If you did not find the answer to your question on this page, do not worry. The 18aa support team is available in both Bengali and English, seven days a week, twenty-four hours a day.
Live Chat Support
Use the live chat on the site for instant assistance. Our skilled team is always ready to answer your questions in Bengali. Available 24 hours a day, 7 days a week.
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Email Support
For detailed issues, write to us by email. Sending a mail with a screenshot or transaction reference will help resolve your issue faster.